Graduate School Admissions
COVID-19 Admissions FAQ
We understand that the COVID-19 pandemic has created various disruptions and challenges for students and families all around the world. We at the Office of International Admissions would like you to know that we are committed to supporting our prospective and admitted students as much as we can during these unprecedented times. This page covers frequently asked questions and concerns that you may have regarding the admissionns due to COVID-19. For more information in APU's response to COVID-19, please visit here.
We also have a FAQ for general questions regarding applying to and studying at APU. You can find our general FAQ here.
For Prospective Students for 2023 Enrollment (Updated May 18, 2022)
For Admitted Students for 2022 Enrollment (Updated July 19, 2021)
- Q201: I can’t pay the enrollment fees by bank transfer. What other payment options are available?
- Q202: If I have any problems or wish to ask questions when paying my enrollment fees through the Western Union online payment system, where can I contact?
- Q203: Due to a lockdown, I can’t obtain some of the enrollment documents (including the financial documents required for COE application). What should I do?
- Q204: Can APU apply on my behalf for a Certificate of Eligibility (COE) using the documents I submit online? I am currently unable to send my documents by post due to a lockdown.
- Q205: I can’t obtain an original certificate* of graduation/completion because my school is currently closed due to a lockdown. What should I do?
Other Questions (Updated April 28, 2022)
For Prospective Students for 2023 Enrollment (Updated May 18, 2022)
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- Q101: The English language proficiency exam that I was planning to take has been canceled. What should I do?
- A: You can submit scores from the following online exam to prove your English proficiency.
• TOEFL iBT® Special Home Edition - Q201: I can’t pay the enrollment fees by bank transfer. What other payment options are available?
- A: You can make your payments online using a credit card through Western Union GlobalPay for Students. Please note that the processing fee will differ depending on the payment method you select within this service.
- Q202: If I have any problems or wish to ask questions when paying my enrollment fees through the Western Union online payment system, where can I contact?
- A: You may reach the Western Union contacts below for English assistance.
- 24-hour online chat service: Chat With Us
- Email: [email protected]
- Telephone: +61 2 8585 7999
- Q203: Due to a lockdown, I can't obtain some of the enrollment documents (including the financial documents required for the COE application). What should I do?
- A: Please first submit the Financial Plan, Statement of Financial Support, Documents to prove the financial sponsor's income and/or financial sponsor's bank account balance statement, and two identical photographs listed under the Enrollment Documents for All Admitted Applicants shown on the Enrollment Procedures Checklist. As these documents are required for the COE application, a delay in submitting these documents could result in a delay in your COE application. Please first upload them to the Online Enrollment Procedures System, then send the original documents by post to the Admissions Office. If you obtain other documents, please also upload them to the Online Enrollment Procedures System, then send them by post to the Admissions Office.
Once you are done uploading all of the documents you are able to obtain, please change your registration status to "Complete" in the Online Enrollment Procedures System by your document submission deadline. We will not start processing your COE application if you do not change your status to "Complete". Please be sure to change your status to "Complete" once you are done uploading all of the documents you are able to obtain.
If you are unable to obtain or send the original documents by your document submission deadline, please email [email protected] with the following information: 1. Application number, 2. Full name, 3. Country/region of residence, 4. Citizenship, 5. Reason it will be difficult to obtain/send the document.
However, note that you must submit the original documents by your enrollment date. - Q204: Can APU apply on my behalf for a Certificate of Eligibility (COE) using the documents I submit online? I am currently unable to send my documents by post due to a lockdown.
- A: In principle, all documents where originals are required must be sent by post. However, if you have no way of sending us the documents by post by your specified document submission deadline, we will begin preparing your COE application using the financial documents required for the COE application that you had submitted online. As soon as you can send the documents, please send them to the Admissions Office by a traceable international delivery service. Please be sure to email [email protected] with the tracking number of your delivery. Upon receiving your tracking number, we will apply for your COE on your behalf. Once your COE is issued, we will send it to you by post upon receiving your original documents by post, so please send them to the Admissions Office as soon as possible. If you are unable to send the financial documents required for the COE application by post, please email [email protected] with the following information: 1. Application number, 2. Full name, 3. Country/region of residence, 4. Citizenship, 5. Reason it will be difficult to send the documents.
- Q205: I can’t obtain an original certificate* of graduation/completion because my school is currently closed due to a lockdown. What should I do?
- A: Please first upload in the Online Application System the same documents you had submitted at the time of your application (such as the certificate of expected graduation or an official letter issued by your school certifying that you had graduated from the school). Once you have obtained the official graduation certificate, please send us the original document* as soon as possible. If you are unable to send it, please email [email protected] with the following information: 1. Application number, 2. Full name, 3. Country/region of residence, 4. Citizenship, 5. Reason it will be difficult to send the document. Please note that you will still be required to submit the original certificate to APU before the date of your enrollment.
*Note: The documents you have submitted to APU will not be returned. If you wish to retain your documents that are not re-issuable (such as your graduation certificate), please have a copy of it certified by its issuing organization (which is your school) or a notary public (certifying that it is a true copy of the original document) and submit it to the Admissions Office. (Please note that you must submit the original financial documents such as the bank account balance statements or income statements. We do not accept certified copies of financial documents). - Q301: How is APU responding to COVID-19?
- A: Please check the APU’s official website from the links below for the latest details and updates.
